Refund policy

Return & Refund Policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • You must provide the receipt or proof of purchase

  • A valid unboxing video (clear and continuous) is mandatory to claim any return for damaged, defective, or wrong items

To start a return, contact us at arihantdesign2009@gmail.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon delivery.

If the item is defective, damaged, or if you receive the wrong item, contact us immediately with:

  • Clear photos of the product

  • Packaging images

  • A complete unboxing video as proof

Without valid proof of unboxing, no returns or claims will be accepted.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food, flowers, plants)

  • Personal care goods (beauty products, etc.)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

  • Custom products, including custom images, personalized items, or custom sizes

Please contact us if you have questions about your specific item.

Order Cancellation Policy

  • You are eligible for a 100% refund only if you cancel your order within 2 days (48 hours) from the date of placing the order.

  • After 2 days, cancellation requests may not be accepted.

  • Orders that have already been processed or shipped cannot be cancelled.

Exchanges

The fastest way to get the product you want is to return the item (if eligible), and once the return is approved, place a separate new order.

European Union – 14 Day Cooling Off Period

If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

However:

  • The item must be unused, unworn, with tags, and in original packaging

  • Proof of purchase is required

  • Custom products (including custom images and custom sizes) are not eligible

  • Valid unboxing proof is required for damage claims

Refunds

We will notify you once we receive and inspect your return and inform you whether your refund is approved.

If approved:

  • The refund will be processed to your original payment method within 10 business days

  • It may take additional time for your bank or credit card provider to reflect the refund

If more than 7 business days have passed since approval, please contact us at arihantdesign2009@gmail.com.